Effective Date: 8 October 2025
Business Name: Serenity Gifts Ltd

At Serenity Gifts Ltd, your satisfaction is our top priority. We understand that sometimes an item may not meet your expectations or arrive in perfect condition. That’s why we’ve created a clear and simple Returns & Refund Policy—so you can shop with confidence.

Easy Returns Within 14 Days

If you are not completely satisfied with your purchase, you may return the item within 14 days of delivery for a refund or exchange.

To qualify for a return:

  • The product must be unused, unopened, and in its original packaging.
  • All parts, accessories, and documentation must be included.
  • The product must be in “new” condition. Items showing signs of wear or use may not be accepted.

Simple Return Process

  1. Contact Us: Reach out to our Customer Support team within 14 days of receiving your order.
    • 📧 Email: Support@serenitygiftsltd.com
    • 📞 Phone: 07888001127
  2. Approval & Instructions: Our team will provide a Return Authorisation Number (RAN) and instructions for returning your product.
  3. Return the Item: Ship the product back to our address in secure packaging.

Please note: Return shipping costs are the responsibility of the customer unless the product is faulty, damaged, or incorrect.

Damaged or Faulty Items

We take extra care to ensure your order reaches you in perfect condition. However, if you receive an item that is damaged in transit or has a manufacturing defect:

  • Notify us within 48 hours of delivery.
  • Provide photos of the damaged item and packaging.
  • We will arrange a replacement, exchange, or refund at no extra cost to you.

Refund Process

  • Once your returned item is received and inspected, we will process your refund within 5 business days.
  • Refunds are issued back to the original payment method used at checkout.
  • You will receive a confirmation email once your refund has been processed.

No Restocking Fees

We do not charge restocking fees for eligible returns. Our aim is to make your returns experience simple and stress-free.

Order Cancellations & Modifications

  • If you wish to cancel or modify your order, please contact us within 24 hours of placing it.
  • If your order has not yet entered the fulfillment stage, we will process your cancellation or modification without issue.

Contact Us

For all return or refund-related questions, please contact our support team:

Serenity Gifts Ltd
 Unite 4006b Mersey Street
 Stockport, England, SK1 2HX
 📧 Email:Support@serenitygiftsltd.com
 📞 Phone: 07888001127

Operating Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT)

⚠️ Disclaimer: Serenity Gifts Ltd reserves the right to refuse returns that do not meet the conditions stated in this policy.