Effective Date: 8 October 2025
Business Name: Serenity Gifts Ltd
At Serenity Gifts Ltd, we are committed to delivering your orders quickly, securely, and with full transparency. This Shipping Policy explains our processing times, delivery schedules, shipping charges, and how we handle lost or damaged packages.
Order Processing and Delivery Schedule
- Order Cut-Off Time: 5:00 PM (GMT)
- Order Handling Time: 0–1 business days (Monday – Friday)
- Standard UK Delivery: 3–5 business days
- Express UK Delivery: 1–2 business days (extra charges apply)
- International Delivery: 7–14 business days, depending on the destination
Please note: Weekends and public holidays may affect processing and delivery times.
Shipping Coverage
- We currently ship across the United Kingdom.
- International shipping is available to selected destinations; costs and delivery times are calculated at checkout.
Shipping Charges
- Free UK Standard Shipping: Orders above £50
- Flat Rate Shipping (UK): £3.99 for orders below £50
- International Shipping: Calculated at checkout, based on destination and order weight
Shipping Partners
To ensure safe and timely delivery, we work with trusted courier services, including Royal Mail, DPD, Hermes, and other reliable partners depending on your location and order size.
Order Confirmation & Tracking
- After placing an order, you will receive a confirmation email with your order number and details.
- Once shipped, you will receive another email with a tracking number and link to track your parcel in real-time.
- A final notification will be sent once your order has been successfully delivered.
Lost, Missing, or Damaged Packages
If your package is marked as delivered but you have not received it, please:
- Confirm your shipping address is correct.
- Check around your property and with neighbours.
- Contact the courier with your tracking number.
If your order is confirmed lost or arrives damaged, contact us within 48 hours of the delivery date. We will arrange a replacement or refund as per your preference.
Incorrect Address Disclaimer
Please double-check your shipping address before completing checkout. Serenity Gifts Ltd cannot be held responsible for packages delivered to incorrect addresses provided by customers.
Contact Us
For questions or support regarding shipping, please contact us:
Serenity Gifts Ltd
Unite 4006b Mersey Street
Stockport, England, SK1 2HX
📧 Email: Support@serenitygiftsltd.com
📞 Phone: 07888001127
Operating Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT)
⚠️ Disclaimer: Delivery times are estimates provided by our courier partners. External factors such as weather, seasonal demand, or courier delays may impact actual delivery times.